DSCU uses Cornerstone OnDemand (CSOD) as the primary student management system (SMS) for its students to provide a seamless student experience. From CSOD, users will also be able to directly access Blackboard, DSCU’s primary learning management system (LMS), which holds much of the class materials and links to the Collaborate virtual classroom solution. Please see the CSOD Fact Sheet below for more information. We will continue to share important updates to CSOD, Blackboard, and Collaborate on this website.
Click the image above to learn more
We provide assistance for all DSCU academic technology systems via e-mail, to include CSOD, Blackboard, and Collaborate. Support
requests received outside the hours listed below will be answered the next business day.
DSCU Online Learning Help Desk
Frequently Asked Questions
It is highly recommended that you read the following frequently asked questions before contacting us.
CornerStone OnDemand (CSOD)
What is CornerStone OnDemand (CSOD)?
CSOD is an internet-based Student Management System (SMS) and Learning Management System (LMS) that supports online training (OLT). DSCU uses CSOD to deliver all standalone OLT courses and to manage all Instructor-led Training (ILT) and Virtual Instructor-led Training (VILT) courses.
Which URL address should I use to enter Blackboard at DSCU?
Please use the Cornerstone Login at the top of this page.
What if I have trouble logging in to Cornerstone OnDemand (CSOD)?
If you are not able to log in to CSOD, click the "Need help signing in?" button at the bottom of the login screen. If you still have difficulties, you will likely need to submit a System Authorization Access Request (SAAR) to request an account.
Why do I see "DAU" on some of the Cornerstone pages?
While the login page is through DAU, this should not affect access to CSOD and will take you to DSCU content after logging in with your account.
What if I see the DAU Landing Page (red-themed) instead of the DSCU Landing Page (blue-themed)?
If you are listed in CSOD under the wrong sub-organization within DSCA, you can submit a "User Record Update Request" from the landing page in CSOD to make the necessary adjustments. Even while under the DAU hierarchy, you can register for and take DSCU classes, as we share classes within CSOD.
What is Blackboard?
Blackboard is an internet-based software portal and Learning Management System (LMS) that supports online learning. DSCU uses Blackboard to deliver several online courses.
Which URL address should I use to enter Blackboard at DSCU?
Please use the Cornerstone Login at the top of this page, and then click the "Access Blackboard" button.
Do I need any special software on my PC to run Blackboard?
What are the approved operating systems/browsers for Blackboard?
Please go here for technical requirements your computer must meet to use Blackboard.
How do I get to my courses in Blackboard?
Once you are in Blackboard, you will be able to access your courses from the "My Courses" box on the Home tab, or from the Course List box on the Courses tab.
Do DSCU courses require special access credentials and/or are they CAC-enabled?
Course materials and activities are delivered through the DSCU Blackboard Learning Management System (LMS) which is accessed via login through CornerStone OnDemand (CSOD). CSOD is a CAC-enabled site, but is also accessible with Username and password, using two-factor authentication, which requires a valid email address or SMS-capable phone number on your CSOD profile to provide a one-time use PIN.
Can I access my courses from my home computer?
Yes. CornerStone OnDemand and Blackboard are both accessible from any Internet-connected device.
I previously used DSCU Blackboard, but I now want to take another course. Do I need to request a new account?
If you already have a DSCU Blackboard account, you are an existing user; any new course you register for CornerStone OnDemand will automatically be added to your account and will show up in the "My Courses" list in Blackboard. You will have access to Blackboard 30 days prior to your class starting and until 14 days after the class has completed.
I forgot my user name and/or password. How do I retrieve it?
If you are not able to log in to CSOD, click the "Need help signing in?" button at the bottom of the login screen and follow the instructions.
Does my DSCU Blackboard account ever expire?
Yes and no. Access to Blackboard accounts will remain in place for the duration of the course you are taking plus 14 days. While we will remove access to the account, we will not remove the account from Blackboard unless we are exceeding our active user limit, at which point we will remove the accounts that have been dormant the longest.
Can I access a DSCU course on Blackboard again after I have completed it?
Maybe. If for any reason you are unable to access the DSCU Blackboard website after completing a course, please us using the email address at the top of the page.
I am having a problem uploading a file in Blackboard. What do I do?
First, note that uploading to Blackboard is not supported when using the MS Internet Explorer (IE) browser. If you are using a browser other than IE, follow the recommendations below.
Verify from the list below that the file name does not contain invalid characters. Letters (A-Z), numbers (0-9), periods (.), and underscores (_) are the only acceptable characters.
|Invalid File Names
||Valid File Names
|file one.doc (contains a space)
|file-one.doc (contains a hyphen)
|file#1.doc (contains an unacceptable character)
|file/one.doc (contains an unacceptable character)
|file.one.doc (contains duplicate periods)
Where can I find my grades in Blackboard?
There are two grade locations in Blackboard. From within a course, click on Student Tools > Check Grades. This will give you your grades for this course only. To check your grades for all courses, click on the My Grades button in the Tools sections located on the Home page. If your grades are in neither of these locations, please contact your instructor to find out if he or she is posting grades within Blackboard.
Questions Related to the Migration to Cornerstone OnDemand (CSOD) Learning Management System
If I didn’t complete a course on Blackboard before June 30th, what will happen?
If the online course is not completed by June 30, all progress will be lost and the course will have to be started over from the beginning through Cornerstone OnDemand (CSOD). Instructor-led courses and virtual instructor-led courses that were in progress during the transition period were completed and recorded in CSOD.
Will I get two usernames and passwords, one for Blackboard and a different one for Cornerstone OnDemand (CSOD)?
No. You will have access to both Blackboard and CSOD with the same login. After successfully logging in at dau.csod.com, you will be able to choose either Blackboard or CSOD. For most personnel, they will login using their CAC/PIV. (They will also have a CSOD ID and Password). Non-CAC/PIV personnel will be able to log in using a CSOD ID/PW.
Can I go directly to the Blackboard login page without logging into Cornerstone OnDemand (CSOD) first? Will the address to the Blackboard login page remain the same?
Yes. You can go to the DSCU Blackboard login page, click on the “CornerStone OnDemand” button, which will take you to the id.dau.edu authentication page, and then be automatically returned to Blackboard once authenticated.